Returns & withdrawal

You can return your items within 100 days of receiving them. Items purchased with temporary member offers or promotions follow the standard 100-day return policy. Products must be returned in their original condition.

Refunds are issued using the same payment method once we have received and inspected the item. Please note that we do not refund the cost of express shipping or any shipping option that is more expensive than our standard delivery in the event of a return.

How do I make a return?

• Register your return at https://www.missmary.com/return-order. To register, enter your order number and the email address used when placing the order, then select the item(s) you wish to return and provide a return reason for each. Please note: This portal is intended for returns only. For complaints regarding faulty, damaged, or incorrect items, please contact our Customer Service team.

• Once your return is registered, you will receive a unique code and the return address. Write this code on a piece of paper and place it inside your parcel — we need it to identify your return and process your refund.

• Pack the item(s) in the original packaging or another suitable package.

• Send the parcel using regular stamps. Please note that tracked returns cannot be delivered to our return address and should not be used.

• Return postage is at your own cost.

The amount will be refunded using the same payment method as the original purchase, once we have received and inspected the item(s). Please allow up to two weeks for the return to be processed.

Received a faulty item?

If the item is defective or incorrectly delivered, we will cover the return shipping cost. Please contact our customer service for further instructions.

Exchanges

We do not offer direct exchanges. Please return the unwanted item and place a new order for the product you want.

Claims

We are grateful for your help in pointing out any faults in the goods. For claims regarding used goods, please contact Customer Service before returning them. Claims cannot be processed for used, unwashed garments.

In the event of a dispute, reference is always made to the National Board for Consumer Disputes. Miss Mary always follows the recommendations of the Board.

100-wash guarantee on Miss Mary bras
All our bras come with a 100-wash guarantee, valid for five years from the date of purchase. The product must be washed according to the recommended care instructions. Minor colour changes or small cosmetic imperfections may occur without affecting functionality or the guarantee. Read more about our wash guarantee here.